What to Expect

Frequently Asked Questions


How long will my appointments last?

New visits may last up to three hours, depending upon the clinic. Return visit appointments range from 20 to 45 minutes of face-to-face time with your clinician.

Will I be seen by a medical trainee?

Training tomorrow’s healthcare professionals is part of our mission. You can expect that medical residents and trainees from multiple disciplines will join your treatment team to provide exceptional care. All patient care is delivered under the supervision of a faculty psychologist or psychiatrist.

What if I need a prescription refill between appointments?

Please contact our Call Center at 734-764-0231. Refill requests are processed in one to two business days.

How can I schedule, change or cancel an appointment?

All appointments can be scheduled or rescheduled by calling our scheduling office at (734) 764-0231. Please notify us at least 48 hours in advance if you need to cancel an appointment.

What do I need to know about my insurance when seeking treatment?

Some mental health benefits are still handled separately from other medical benefits. You may wish to check on coverage with your insurance company before scheduling an appointment. An insurance screening will occur at scheduling and patient financial counselors will check your specific benefits.

How long will I be treated here?
Although we provide a thorough evaluation and treatment recommendations for each patient, we are unable to provide ongoing care for everyone we evaluate. When developing treatment plans, our providers consider each patient’s unique situation in determining clinical care recommendations. We will work to ensure good coordination between other partners involved in the care of those patients not seen here on an ongoing basis.

Where can I find out more about my diagnosis and the medications and other treatment options available to me?

We encourage you to visit the Friends Depression Education Resource Center, located at the east end of the Rachel Upjohn Building atrium for printed materials and online resources about mental health disorders. Additional information is available through the Depression Center’s online patient “toolkit.”

How can I find out about support programs that might help me and my family?

The U-M Depression Center and Ambulatory Psychiatry offer workshops and support groups for patients and families to help everyone learn more about risk factors, treatment options, communications skills, healthy living and more.