Frequently Asked Questions
Questions About the Adult Clinic
What will happen on
my first visit?
During the first visit, you will receive a welcome packet
from the reception staff. It includes information about the
Depression Center and its services. You will then meet with
a member of your treatment team for approximately one hour
to gather information and discuss treatment options. Accompanying
family members are encouraged to meet with clinicians as well.
Parents of children being treated for depression are an integral
part of the child's treatment. Before leaving, you and your
family are encouraged to visit the FRIENDS
Depression Education and Resource Center (FDERC) to browse
the library of educational materials.
Should my family come
with me?
Depression largely impacts the individual
with the illness but it also affects those
who are close to them. We encourage families
to attend initial appointments and to visit
the FDERC to help them gain a better understanding
of depression. It is important for families
to get the support and education they need
throughout the treatment process. The Center
also offers monthly Family Education workshops.
How long will it take
to feel better?
The length of time it takes to feel
better varies for each person. Your
health care provider may need to try different
combinations of treatment before finding
the most effective one(s) for you. This
can take time. The amount of time necessary
to maintain your wellbeing can vary. It is very important
for you to continue taking any prescribed
medications, regularly attend recommended
therapy sessions, and follow all treatment
recommendations even if you are feeling
better.
As a patient, what can
the Depression Center offer me that I might
not find elsewhere?
The Depression Center offers several unique
care components to its patients. We take
pride in offering you a multidisciplinary
team approach to care since depression can
be linked to other medical conditions. Clinicians
from various specialties are consulted to
make certain you receive the most comprehensive
diagnosis and treatment possible.
You will also benefit from the Michigan Depression Outreach and Collaborative Care program. This program goes beyond traditional services by providing a Care Navigator to help you with your treatment. The care navigator monitors your symptoms and any medication side effects, as well as your satisfaction with the care being provided. This information is shared with your health care provider on a regular basis to assist them in making treatment decisions. Care Navigators will coordinate your care with other departments in the health system when necessary, and connect you with community services and educational resources.
Family services are available throughout your treatment at the Depression Center. We work with patients and their families to help form partnerships in treatment, learn coping strategies, help make decisions, and develop healthful ways of interacting with one another. Family Education Workshops are offered through out the year.
Another unique service is the Center's educational programs. The FRIENDS Depression Education and Resource Center provides accurate, state-of-the-art educational materials for patients, families, and the community. Taking advantage of this service will help you to better understand treatment options and make informed care decisions in conjunction with your health care provider.
Finally, the Depression Center has many ongoing clinical trials. These trials allow patients to benefit from the most advanced scientific treatments for depression. Please speak to your health care provider to learn more about participating in research.
I think one of my family
members is depressed. What should I do?
Approaching someone about depression can
be difficult. It may cause them to become
uncomfortable and they may not be aware
of their own symptoms. If you believe someone
you know has depression, consider sharing
your own personal experience and encourage
him or her to seek help. Concerned family
and friends may be able to assist their
loved one by providing the telephone number
and staying with them as they make the initial
call. You may also suggest they use online
resources, visit the FDERC or contact Family
Services at 734-764-0267.
I am concerned about
confidentiality. How is my privacy protected?
When you receive mental health services, Michigan's
Mental Health Code and other laws safeguard your rights.
You are encouraged to ask questions about your treatment and
about your rights to make suggestions that you feel are in
your best interest.
I have questions about my health insurance.
Whom should I contact?
If you have questions regarding your insurance coverage, please
contact your insurance company to determine if you have outpatient
psychiatric benefits. If your insurance company requires prior
authorization for services, please obtain it before your first
appointment.
I have questions about
registration, billing or medication refills.
Whom should I contact?
Registration, billing and fee information:
734-936-7368
Medication refills and non-urgent medical
questions: 734-764-0013
Send your payment or direct your insurance
company to send payment to:
University of Michigan Health System, Physician
Services
PO Box 33870
Detroit, MI 48233-0870
How can I learn more
about depression?
The FRIENDS Depression
Resource and Education Center helps patients, families
and the community increase their knowledge of depression and
its treatment. Interactive computer stations allow access
to internet-tools and the Depression Center's website. Other
resources include audio and videotapes, books, fact sheets,
pamphlets, and workbooks. Volunteers are available to assist
you. Please ask your health care provider for more information.
I'm feeling overwhelmed and don't really
know what questions to ask.
The following steps are suggested to help you focus your thoughts
and actions to make informed decisions. Make an appointment
with your health care provider. Educate yourself and take
an active role in treating your depression or facilitating
your child's treatment. Ask your health care provider questions,
read, and talk to others who have had depression. Join a support
group or talk to friends and family. They can be an important
source of support. We are glad you have
taken this first step.
